Last Updated: 1st July 2026

At Melting Happy, we are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you place an order or contact us, we may collect:

Your name
Billing and delivery address
Email address
Telephone number
Payment information (processed securely by our payment providers—we do not store your card details)
Order history
Information you provide when contacting us

We may also collect anonymous website usage data through cookies.

How We Use Your Information

We use your personal information to:

Process and deliver your orders
Communicate with you about your order
Respond to enquiries
Improve our website and customer experience
Comply with legal and accounting obligations
Send marketing emails where you have given your consent

Sharing Your Information

We only share your information where necessary, including with:

Payment providers
Delivery companies
Website hosting providers
Email marketing providers

We never sell your personal information to third parties.

Data Retention

We retain customer information only for as long as necessary to fulfil orders and comply with legal obligations, including tax and accounting requirements.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your personal data where applicable
Restrict or object to processing
Request a copy of your data
Withdraw consent for marketing at any time

To exercise your rights, please contact us using the details below.

Contact

Email: melting.happy2020@gmail.com